I've been hosting since 2014. My first guest was terrifying—I remember hovering by the door, wondering if I'd made a huge mistake. But it worked. For years, it worked.
Then something shifted. Support stopped being people and started being templates. Decisions came down with no explanation, no appeal, no human on the other end who gave a shit.
Last year, a six-week booking got reversed overnight. Guest complained after checkout, Airbnb sided with them instantly, payout vanished. I had photos, timestamps, messages—everything. Didn't matter. The case was closed before I could even respond.
I sat there at 2am staring at the chat window, typing and deleting the same message over and over. What's the point? They're not reading this.
That's when I realized: they don't read messages. But they have to read certified mail. Airbnb's own Terms of Service—Section 22—says so. It's the one thing that forces a real human to actually look at your case before it goes to arbitration.
So I built Varae. Not as a weapon—as a door. A way to be heard when the chat window isn't enough.
Aeva takes your evidence, pulls the exact policy language, and generates a formal demand letter that gets sent USPS Certified Mail with signature tracking. It's not a threat. It's just following the process Airbnb already agreed to.
If you've ever felt invisible in your own dispute, you're not. You just need to speak the language they're required to listen to.
That's what this does.Hosting once felt human—messy, real, fair.
Then scripts replaced support and payouts vanished overnight.
I built Varae after losing a 6‑week booking with no appeal.
Aeva turns your chat and evidence into a certified letter the platform can't ignore.
Not a fight—just fairness on paper.
For every host left unheard: your voice still matters.
Denied by Airbnb?
Force a proper review with a certified pre-dispute notice.
How It Works
Aeva turns your Airbnb chat into a certified legal demand - three steps in minutes.
- 1
Upload your threads
Copy the Airbnb chat - every word, every detail.
- 2
Aeva builds your demand letter
Cites the exact Airbnb rules and every dispute point.
- 3
We mail it certified
USPS-tracked, signature-required, legally recorded.
- 1
Upload your threads
Copy the Airbnb chat - every word, every detail.
- 2
Aeva builds your demand letter
Cites the exact Airbnb rules and every dispute point.
- 3
We mail it certified
USPS-tracked, signature-required, legally recorded.
What Hosts Are SayingWhat Hosts Are Saying
I've hosted since 2014 and felt completely powerless last year. Varae stepped in and gave me back control.
— Lisa M.Portland
Airbnb support ghosted me and even reversed my refund. Then I found Varae and in a week, everything turned around.
— Jon R.Miami
There's quiet power in a certified letter. It just spoke for itself.
— Arun V.Austin
Airbnb ignored my endless emails. Varae took minutes and actually worked.
— Sarita K.San Diego
I'd nearly given up after months of dormancy. Varae closed my case in days.
— Maria S.Chicago
Trusted by independent hosts who believe in fairness - and still believe in hosting.
Trust & ComplianceTrust & Compliance
Your Data Is Protected
Enterprise-grade encryption keeps your information private - never sold, never shared.
Policy-Driven Document Automation
Aeva applies Airbnb's published rules to your case - you decide what to send. Not legal advice; you're always in control.
USPS Certified Delivery
Your demand letter ships via USPS Certified Mail - trackable, professional, court-ready.
Powered by Aeva AI
Built on an AI trained in Airbnb policies, real dispute data, and proven demand-letter frameworks.